What does Crew Resource Management (CRM) refer to in flight operations?

Crew Resource Management (CRM) refers to the effective use of all resources—both human and operational—to achieve safe, efficient flight operations. This approach emphasizes teamwork, communication, situational awareness, and decision-making among crew members. Using CRM principles, flight attendants and pilots can enhance their cooperation and utilize the skills and knowledge of everyone on board to mitigate risks and manage any challenges that may arise during a flight.

The focus is not limited to just communication or cost management but encompasses a broader strategy that integrates various resources and skills in a collaborative environment. This holistic view fosters safer operations by ensuring that all crew members are engaged and that their contributions are valued, thus improving overall performance and safety in the aviation environment.