What is the recommended action when assisting a passenger with special needs?

The recommended action when assisting a passenger with special needs is to ask if they need help and follow their instructions. This approach respects the individual’s autonomy and acknowledges that not all passengers require the same level or type of assistance. By inquiring about their specific needs, you demonstrate sensitivity and inclusiveness, ensuring that the support you provide is relevant and appropriate.

Providing assistance without asking could lead to misunderstandings or discomfort, as some individuals might prefer to manage their own needs or have specific ways they like to receive assistance. Assuming that a passenger does not require help bypasses the opportunity to offer support altogether, which can be detrimental. Helping only if a passenger asks directly might limit proactive support that could enhance their travel experience.

Overall, engaging with passengers about their needs fosters a more inclusive and supportive environment, aligning with the customer service standards of the airline. This approach helps ensure that all passengers feel respected and cared for during their journey.